Returns and Exchanges

Returns and product exchanges without excuse (Right of Withdrawal); Your return period is 14 days. If the product did not meet your expectations for various reasons, you have the right to return it within 14 days without any excuse. The return process applies to products included in the return coverage. Excluded products * Unpacked or damaged products in gelatin, blister or vacuum packaged products * DVD, VCD, book, magazine, etc. reproducible products * Underwear and washed textile products * Food products (food, beverages, etc.) * Fast-moving consumer goods without protective bands (cream, shampoo, etc.) * Products sold at a discount in the display / opportunity corner and whose defect is indicated beforehand * All used products (due to the loss of their salability, there is no return or exchange even if they are suitable for the return and exchange period) * Products with damaged packaging: The product to be replaced must be in its original box, as it was at the time of purchase. It is not possible to return or exchange the products that cannot be delivered complete and undamaged with their box, packaging and standard accessories, if any. *Products that are prepared according to the consumer's special requests or clearly personal needs (personal products) or that are not suitable for return due to their nature, are in danger of spoiling quickly or are likely to expire, cannot be returned. What are the things to do and pay attention to when returning the product? *You must send the product with its original invoice and put your invoice in the package you will send. Returns sent without an invoice cannot be accepted. *The product you will return must be unused, not damaged as a result of misuse or the package must not be damaged. You must send the products you want to return with all accessories and their original box. How many days is the refund period for the returned product? After examining the products received by us, the product price is returned to your credit card within 5 working days. The reflection of your refund on your credit card statement due to reasons originating from your bank varies according to the bank's operation. The gift vouchers you used in your order will be redefined to your account after the return process. In accordance with the working principle of the banks, the repayments of the products you have purchased in installments will be reflected on your statement in line with the same installment plan. How can I cancel my order? For order cancellation, you can send your cancellation request to our info@polentenatural.com e-mail address. The product you ordered must not have been delivered to the cargo in order to be able to cancel. When will my canceled or canceled order be refunded? If you have chosen "Credit Card" as the payment method and "Return to Credit Card" as the return method; Your payment will be made online to your relevant account within 5 working days and you will be informed by e-mail. The reflection time of your refund process on your statement varies depending on the practices of the banks. The refund of your transactions in installments will be reflected in your usable limit, up to the monthly installment amount, in how many installments you have made in accordance with the bank's procedure. If you have chosen "Remittance/EFT" as the payment method and your preference is "Refund to Account"; It will be sufficient to send us your *bank account name *IBAN number *The name of the bank via our e-mail address or specify it on the back of your invoice and send it to us with return products. The relevant amount will be returned to your account within 5 working days. The product was damaged from the cargo, what should I do in this case? Damaged products reported without a report will not be received by us. When receiving the product, you should open it next to the cargo officer and check it. If the product you receive is 'damaged' or its packaging is 'deformed', you must attach a 'Cargo Damage Determination Report' to the officer. While receiving the product from the cargo during delivery, we strongly recommend that you make the necessary checks with the officer and determine if there is any damage that you can notice in the presence of the cargo officer. If you detect damage to the relevant product/products, we request that you have the cargo officer prepare a "Damage Determination Report", send the product back with the same cargo without receiving it, and inform us. I noticed that the product is damaged after the cargo delivery, what should I do? In case of damage, we are not responsible for the damage to the products you receive without a "Cargo Detection Record". In such cases, we recommend that you reach the cargo branch that delivers during the day, explain the situation and ask for support.